Frequently Asked Questions (FAQs)

We supply a wide range of packaging solutions including unbranded (plain) stock items and fully branded products with custom printing and artwork. Whether you need simple stock boxes or packaging that carries your logo and brand identity, we've got you covered. Browse our full product range or explore custom branding options.

"Unbranded" refers to products that come without any custom printing, logo or design — simply ready for use as-is or for you to brand yourself later. These are a cost‑effective option when you don't need custom printing. Shop unbranded products.

"Branded" products are customised with your company's logo, colours, design and artwork. We handle the printing or finishing so your packaging aligns with your brand identity and looks professional. Learn more about our branding services.

We offer packaging in a variety of materials depending on the product application — for example kraft board, food‑safe card, corrugated board, tubes and cylinders, and sustainable materials where appropriate. Browse our cups & lids or takeaway containers to see available materials.

For branded products, a minimum order quantity (MOQ) typically applies. This allows the cost of tooling, printing setup and finishing to be spread across the batch. Contact us with the specific product and size you are interested in for MOQ details, or start designing your branded products.

Yes — we welcome your artwork and logo files. We'll provide specifications for print‑ready files (format, colour mode, bleed, resolution etc.). Our team can also help review your files and advise if any changes are needed for print quality. Get started with branding.

The lead time for branded items depends on several factors: quantity, material, print method, current workload and shipping. Once artwork is approved and order confirmed, we'll provide a clear timeline. For stock unbranded items the dispatch is typically faster — shop our ready-to-ship products.

Changes to artwork after approval may incur additional cost or delay. We recommend reviewing proofs carefully before approving to avoid unexpected costs or time lags.

You can place an order via our website or by contacting our sales team directly at hello@afida.com. Start shopping or for branded items, request a quote.

Delivery cost depends on order size, weight, destination and service selected. We offer standard shipping and expedited options. See our delivery & returns policy for full details.

Yes — we can ship to anywhere. For international orders, higher delivery costs, customs duties, taxes and longer transit times may apply. Contact us for international shipping quotes.

If you require small quantities, unbranded stock products are usually a better fit because they are kept as inventory and can be shipped quickly. Shop our ready-to-ship products. Branded products may have higher minimums due to setup costs.

For unbranded stock items, you may cancel or return within 14 days subject to them being unused and in resalable condition. For branded items (customised), returns are generally not accepted unless there is a manufacturing defect, because they cannot be resold. See our full delivery & returns policy.

In the unlikely event of a printing or manufacturing defect, please contact us immediately with photos and details. We will assess the issue and offer a rectification: replacement, credit or refund, depending on the situation.

Yes — for packaging intended for food contact, we ensure that materials and manufacturing comply with relevant UK/EU regulations. Browse our food-safe cups & lids or takeaway containers. If you have specific regulatory requirements, contact us before placing your order.

Yes — we recognise the importance of sustainability. We provide options made from recycled or renewable materials, and some items are designed to be compostable or recyclable. Browse our eco-friendly cups or paper straws. Contact us for advice on the best options for your business's environmental goals.

Disposal instructions depend on the material type and local waste‑handling infrastructure. We provide guidance on whether the item is recyclable, compostable or should go to general waste. If you're unsure, contact us and we'll help.

Absolutely — we can work with you to design a custom shape, size or material. Bespoke projects may require a higher minimum order and longer lead times, but allow full flexibility to meet your brand's needs. Start your branding project or contact us to discuss your requirements.

Extra costs may include tooling (if new moulds or dies are required), print setup, proofs, special finishing (spot UV, embossing, metallic ink) and longer production lead times. We will quote all costs clearly before you commit. Get a branding quote.

All prices shown are exclusive of VAT unless stated otherwise. VAT will be added at checkout where applicable.

We accept all major credit and debit cards, bank transfers, and some digital payment options. If you need help with payment, our team can guide you through the process.

You will receive an email notification as soon as your order is ready for dispatch. For branded products, we also update you once production begins and provide tracking details when shipped.

Reordering is simple. You can log in to your account and select a past order, or contact our sales team referencing your previous order number.

We do offer flexible payment terms for trade customers or recurring clients. Contact us to apply or discuss eligibility. Currently, we do not offer third-party BNPL services like Klarna or Clearpay.

Yes — we offer a stocking service where we hold your printed or unprinted packaging in our facility. This is ideal for customers who prefer to order in bulk but need staged delivery or limited on-site space.

In many cases, yes — stocking can be included within the unit price or added as a transparent cost, depending on the agreement. This helps spread the cost over time and simplifies your logistics.

No problem. During the quoting or checkout process, simply deselect the stocking option. Our pricing tool will automatically update to reflect the cost without storage.

Stocking can help reduce your delivery frequency and cost, since we consolidate shipments based on your schedule. However, if you prefer to handle logistics independently, you're welcome to collect stock or arrange your own shipping.

Yes — we can deliver in split batches as needed, depending on your usage and availability preferences. This is particularly useful for larger campaigns or multi-location setups.

Our sample packs are free; you only need to cover the delivery cost. Order your free samples today.

Your sample pack will arrive within 2–3 business days from the date of your order. Once it has been shipped, you will receive a tracking code. Request samples now.

You can email our Customer Support team at hello@afida.com, or call us on 0203 302 7719. We aim to respond to all enquiries within 48 hours. Visit our contact page for more ways to reach us.

Yes — we're happy to advise on material suitability, print finishes, durability, regulatory compliance and lead‑times. Browse our full product range, request free samples, or contact us with your requirements and we'll guide you through the options.