Delivery & Returns
Everything you need to know about shipping and returns
Free Delivery
On orders over £100 (ex. VAT)
Next Working Day
Order by 2pm Mon-Fri
Hassle-Free Returns
Within 7 days of delivery
1. Delivery Information
Free Next Working Day Delivery
We provide free next working day delivery for all orders over £100 (excluding VAT). Simply place your order by 2pm, Monday to Friday, to take advantage of next working day delivery.
Please note that delivery times may be slightly longer during peak periods.
Delivery Options
| Order Value | Delivery | Cost |
|---|---|---|
| Over £100 (ex. VAT) | Next working day | Free |
| Under £100 (ex. VAT) | Next working day | £6.99 |
Dispatch Times
We aim to dispatch every order received before 2pm (Monday to Friday) on the same day. Unless otherwise specified, your order will be sent using our next working day service.
Delivery Area
We currently deliver to addresses within the United Kingdom only.
Courier
All orders are shipped via DPD, one of the UK's leading parcel delivery services.
2. Order Tracking
You will receive a notification by email and/or text once your order has been dispatched. This notification will include your tracking information so you can follow your delivery every step of the way.
3. Returns Policy
We operate a hassle-free returns policy. If you are not completely satisfied with your purchase, or if any item is faulty, we will gladly refund or replace it.
Eligibility
Returns of non-faulty goods are at our discretion. To be eligible for return, items must be:
- • Unopened and in the same condition as they were sent from our warehouse
- • Without any damage
- • Returned within 7 days of delivery
Restocking Fee
Please note that a 20% restocking fee applies to returns of non-faulty goods.
Return Shipping
Customers are responsible for the cost of returning goods. We recommend sending returns via a recorded or signed-for service. Afida cannot accept responsibility for items lost in transit.
4. How to Arrange a Return
Step 1: Contact Us
To discuss a return, please contact us directly at hello@afida.com.
Step 2: Send Your Return
Once approved, please return items to:
AfidaUnit 27, The Metro Centre
Dwight Rd, Northwood
Watford WD18 9SB
United Kingdom
Step 3: Refund Processing
Once the returned goods are received and checked, we will issue a credit note or refund.
Important Notes
- • Returns are accepted within 7 days of delivery
- • We cannot schedule specific timed collections
- • Any charges for failed collections due to customer unavailability or business closure will still apply
5. Faulty Goods
For any faulty or defective items, we will provide a full refund or replacement.
If you receive faulty or defective items, please notify us in writing within 7 days of delivery.
After receiving your notification, we will arrange collection of the faulty goods and process your refund or replacement promptly.
Contact us at hello@afida.com with details of the fault and your order number.
6. Branded & Custom Products
Important: Custom and branded products cannot be returned or refunded once artwork has been approved.
Refund Policy
At Afida, we love making your packaging dreams a reality—and we think you'll love the results! But if you have a change of heart, don't worry. There's a small window between placing your order and approving the artwork where we can hit pause and organise a refund.
Once you've given the green light on the artwork, though, your packaging is officially in production, and printing will be underway—so we won't be able to offer a refund after that point. Think of it as your personal "seal of approval" moment before your designs come to life!
Proof Approval
Branded products are produced according to your approved artwork and specifications. Due to their bespoke nature, we cannot accept returns unless the goods are defective or do not match the approved proof.
Please review your proof carefully before approval. For full terms regarding branded products, see our Terms of Service.
7. Production Tolerance
All orders are subject to a standard tolerance of up to ±10% on quantities produced and/or delivered. This tolerance also applies to printing results, including but not limited to colour variation, registration, and finishing.
Such variations are considered normal within industry standards and do not constitute a defect or grounds for rejection, refund, or reprint. By placing an order, the customer acknowledges and accepts this tolerance.
Need Help?
If you have any questions about delivery or returns, our team is here to help.
